Privacy Policy

Signify IP Pty Ltd (ABN 46 676 535 943) (we, us, our) recognises the importance of protecting the privacy and the rights of individuals in relation to their personal information.

This privacy policy sets out our commitment to protecting the privacy of your personal information and how it is collected whether through our website (Site), directly from you or otherwise.

We respect your rights to privacy under the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles, and we manage the collection and disclosure of your personal information in accordance with these requirements.

We also uphold your rights to privacy if you are based in the European Union, in accordance with the General Data Protection Regulation (EU) (GDPR). Your rights under the GDPR are listed in clause 13.

When you visit our Site or engage us to provide services, you give your consent to our collection, use and disclosure of our personal information in accordance with this privacy policy.

If you do not wish to provide personal information to us, then you do not have to do so. However, this may affect your use of this Site or any products and services offered on it.

When used in this privacy policy, the term "personal information" has the meaning given to it under the Privacy Act and GDPR.

In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation.

If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users operate on our Site.

Your personal information will not be shared, sold, rented or disclosed other than as described in this privacy policy.

We may collect the following personal information from you:

1. (a)names;
2. (b)email address;
3. (c)telephone number;
4. (d)role or position;
5. (e)business management information;
6. (f)information relating to your client's circumstances and affairs relevant to the matter/s in which we are instructed;
7. (g)information and data related to statistical information regarding access, views, and use of our Site and promotional emails;
8. (h)website and social media information;
9. (i)billing, mailing and/or residential address;
10. (j)Australian Business Numbers (ABN) and Australian Company Numbers (ACN); and
11. (k)banking, credit card, or other online payment details.

We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of customer service. We collect, hold, use and disclose your personal information for the following purposes:

1. (a)to provide our services to you;
2. (b)to conduct internal record keeping;
3. (c)to identify and understand user needs;
4. (d)to send communications requested by you;
5. (e)to answer enquiries and provide information or advice about existing and new services;
6. (f)to monitor or improve the use of and satisfaction with our services;
7. (g)to conduct market research, business development and marketing activities (including direct marketing);
8. (h)to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in cooperation with any governmental authority; and
9. (i)for other related functions and activities.

We don't usually collect sensitive information such as information about your racial or ethnic origin, political or religious beliefs, health information, tax file number or criminal convictions, unless you give your consent and we need it to provide the requested services to you.

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect it in various ways including:

1. (a)when you access and use services and facilities available on our Site;
2. (b)when you make an enquiry about our services;
3. (c)when you fill in any of our online forms, including when downloading free publications or making online bookings;
4. (d)through your access and use of our Site, including when you register as a member;
5. (e)during conversations between you and our representatives;
6. (f)when you ask to be placed on one of our subscription/mailing lists;
7. (g)when you become a client or customer of ours or otherwise use our services; and
8. (h)when you visit any links shared via our social media posts, emails or other landing pages.

If you do not provide us with the personal information described above, some or all of the following may happen:

1. (a)we may not be able to provide our products or services to you, either to the same standard or at all;
2. (b)we may not be able to provide you with information about services that you may want, including information about special promotions; or
3. (c)we may be unable to tailor the content of our website to your preferences and your experience of our Site may not be as enjoyable or useful.

In relation to current employees, contractors and other people such as work experience students, we may collect additional personal information such as personal CVs, references, financial details (bank account, superannuation account, tax file number), health information and emergency contact details. We may also conduct background checks, including of criminal records, before offering you a position with Signify IP.

We may use tracking software to review and improve your experience of our Site, Surveys and landing pages.

Google Analytics may collect data about our Site traffic via Google Advertising cookies and anonymous identifiers.

Data collected via these Google products is not linked with any personally identifiable information you submit while visiting our Site.

When you access our Site, we may send a "cookie" (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our Site.

We also use cookies to measure traffic patterns, to determine which areas of our Site have been visited and to measure transaction patterns in the aggregate.

We use this to research our users' habits so that we can improve our online services. Our cookies do not collect personal information.

The Site may contain content and sharing tools embedded from various social networks. These suppliers may use and place cookies on your device.

As our Site is linked to the Internet, and the Internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online.

We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the Internet.

We provide links to third party websites which are outside of and independent to our Site. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies that operate these linked websites.

Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and its privacy policy.

We may disclose your personal information to:

1. (a)our employees, contractors or external service providers for the purposes of operating our website or our business;
2. (b)suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes;
3. (c)credit reporting agencies and courts, tribunals, regulatory authorities where customers fail to pay for goods or services; and
4. (d)any other organisation for any authorised purpose with your express consent.

We only disclose this information if the third party has agreed to comply with the standards in our privacy policy.

Some of the third parties to whom we disclose your personal information are overseas. We do our best to make sure that they comply with the same privacy principles but we cannot guarantee this. By giving us your personal information, you consent to our disclosure of your personal information to third parties who may not comply.

If there is any change or potential change to the control of our business, we reserve the right to sell, assign and/or transfer our user databases, together with any personal information contained in those databases to the extent permitted by law.

We may send you direct marketing communications and information about our services that we consider may be of interest to you, in accordance with applicable marketing laws.

If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

At any time you may opt-out of receiving marketing communications from us by contacting us or by using opt-out facilities provided in the marketing communications.

We do not provide your personal information to other organisations for the purposes of direct marketing.

We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure.

We strive to ensure the security, integrity and privacy of personal information that you submit to us through our website.

We endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services.

Our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed or when we are no longer required by Law to retain it.

Personal information that we collect may be stored and processed in Australia or overseas. We take all reasonable steps to protect personal information no matter what country it is stored in. However, information collected may be retained, and may be stored, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of Australia. By using our Site or giving us the personal information requested, you consent to any such transfer, processing and storage of personal information outside of Australia.

If you are in the EU: Signify IP and some of our external service providers may not be in the country where you submitted your personal information. As a result, your personal information may be transferred to countries that have different levels of data protection laws to where you are. Where local data regulations require it, we have put in place security measures for the export of personal information from its country of origin, and made arrangements with those receiving your personal information, that they will put security measures in place and that your personal information is processed in accordance with EU data protection laws.

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, and the applicable legal requirements.

By law, we must keep basic information about our customers for five years for Australian tax law purposes.

In some circumstances, you can ask us to delete your data.

In some circumstances we may anonymise your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

If the GDPR or similar regulations applies to you because you are in the European Union, you have the following rights under data protection laws in relation to your personal data:

1. (a)the right to be informed;
2. (b)the right of access;
3. (c)the right to rectification;
4. (d)the right to erasure (the "right to be forgotten");
5. (e)the right to restrict processing;
6. (f)the right to data portability;
7. (g)the right to object; and
8. (h)rights in relation to automated decision making and profiling.

These rights are subject to certain rules around when you can exercise them.

If you wish to exercise any of the rights set out above, please contact us at trademarks@signifyip.com.au.

You may request access to any personal information we hold about you at any time by contacting us.

Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it.

We may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you.

We will not charge for simply making the request and will not charge for making any corrections to your personal information.

There may be instances where we cannot grant you access to the personal information we hold. If that happens, we will give you written reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it.

You may withdraw your consent to this privacy policy at any point. If you wish to withdraw your consent, please contact our Data Protection Officer at trademarks@signifyip.com.au.

You may choose to restrict the collection or use of your personal information at any time by contacting us.

To unsubscribe from our e-mail database, or opt out of any communications, please contact us with "Unsubscribe" in the subject line.

If you believe that your privacy has been breached, please contact us and provide details of the incident so that we can investigate it.

We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time.

If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy, please contact us at trademarks@signifyip.com.au.

We will treat your requests or complaints confidentially.

Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved.

We will aim to ensure that your complaint is resolved in timely and appropriate manner.

We may change this privacy policy from time to time, and encourage you to review this privacy policy whenever you visit our Site.

Any updated versions of this privacy policy will be posted on our Site and will be effective from the date of posting.